FAQs

1. How Do I Make A Booking?

  1. Online: Click here
  2. Phone: +254 0740 410 700 / +254 0740 410 708
  3. Email:reservations@skywardexpress.co.ke
    • eldoretbookings@skywardexpress.co.ke
    • mombasabookings@skywardexpress.co.ke
    • lamubookings@skywardexpress.co.ke

Our flights are available through a network of booking agents.

To finalise your booking, make a payment using a credit or debit card. If you prefer to use an alternative method of payment then please MAKE SURE YOU GO BACK TO YOUR BOOKING DETAILS AND FINALISE YOUR BOOKING

Our Call Centre: +254 0740 410 700 / 0740 410 708

2. How Do I Manage My Booking(s)?

Once you have completed your booking, you can view your flight details using Customer Login button on our booking website. Just log in using your email address.

3. What Are The Payment Methods?

We accept most forms of payment including:

  • M-pesa Paybill No. 941283
  • Credit or Debit card
  • Cash

4. Where are your offices located?

Skyward Express Building - Wilson Airport

5. What kind of Identification do I need when flying?

Your national I.D or Driving license

6. How much baggage am I allowed?

20kgs free luggage inclusive of hand luggage

7. What time does the check in counter open?

Check-in counters open one hour before departure time

 8. Which airport do you fly out from?

We fly from Wilson airport

 9. Do you have offices in Nairobi CBD?

No, we do not have offices in the Nairobi CBD